Account Supervisor

Portland, OR

Full Time

Manager/Supervisor

*** Important Notice: We have received reports of others posing as Sparkloft hiring managers to gather information from potential candidates. Sparkloft follows a standard hiring process, we do not ask you to pay any money to apply etc.

If anything feels weird you are not interacting with Sparkloft. Any communication to candidates comes ONLY from a @sparkloftmedia.com email (not sparkloftmedia.team etc.). Thank you for being vigilant. ***

About the Opportunity

Are you ready to ignite your career? Sparkloft is on the lookout for you! Our team in Portland is on the hunt for an Account Supervisor with a strategic mindset and a commitment to excellence in client service. We seek someone who is not just an expert in communication but also thrives on building strong, lasting relationships.

Our future Account Supervisor is a strategic partner who is passionate about creating meaningful connections and driving significant outcomes for our clients. You will become an integral part of our dedicated account management team, working closely with creatives, strategists, and project managers. A deep understanding of marketing, especially in digital and social media landscapes, is essential. Here, your role will be pivotal in bridging the gap between our clients' visions and the creative execution that brings those visions to life.

The Account Supervisor will play a crucial role in steering client relationships, ensuring strategic objectives are met with the highest level of creativity and effectiveness. Your responsibilities may include (but are not limited to): crafting and implementing strategic marketing plans, leading and coordinating client communications and campaigns, monitoring project progress and performance, and nurturing growth opportunities. You'll also mentor and guide account team members, fostering an environment of continuous improvement and innovation.

If you're someone who is motivated by challenges, has a keen eye for detail, and possesses the ability to see the bigger picture, we want you on our team. Join us at Sparkloft, where your work will be instrumental in creating impactful connections between our clients and their audiences.

Please note that while we work in a hybrid work environment and we currently do not require team members to work from our office this position requires regular interactions with our team members as well as clients. As the majority of them reside in Portland (OR) and Atlanta (GA) we are only considering candidates who are currently living in or near either one of those cities.

About Us

Just as our name states, we spark ideas and ignite a passion for great storytelling. We are a team of connectors, collaborators, and creatives who see the value in both technology trends and the human experience. Our genesis is as a social-first agency, so we are experts at connecting with audiences at eye level in person and on social feeds. As we have evolved over the last 15 years, we have become community builders for brands to tell their stories through integrated campaigns. We understand our audiences as wholly realized people with lives, loves, and dreams — not just as segments in need of activating. Our staff is made up of diverse minds, backgrounds, and perspectives to drive positive change for our clients, communities, and team members.

We’ve created groundbreaking work for clients around the world like Travel Oregon, Coca-Cola, Tillamook, Delta Air Lines, Amazon, Intel, Warner Bros., and Adidas.

Job Responsibilities

Independently manage client relationships with assigned accounts and support client relationships with larger accounts to maintain and grow client business by exceeding client’s expectations
Develop and implement strategies that help clients achieve brand, marketing, communications, and sales objectives using inputs from clients, social media monitoring tools, competitive analysis, and secondary research
Proactively increase book of business through current account growth and assisting Business Development with new business capture and planning
Manage an account team including salaried and hourly employees
Present concepts and ideas to clients and relevant team members
Develop insights for creative concepts and assets
Manage influencer programs
Identify and report on relevant trends (clients industries, social, digital, pop culture)
Maintain client profitability by tracking time & cost and ensuring projects stay on budget and within scope
Represent the agency at conferences and other events, including speaking engagements
Support a culture of intense curiosity that keeps everybody up to date with innovative creative work across industries while embracing emerging trends and technologies

Qualifications

Bachelor’s degree from a four-year college or university in a related field of study or equivalent combination of education and experience
5+ years of professional-level client management experience preferably working with large brands or for an agency
Well-versed in all leading social media platforms with a passion for social media and social media trends
Strong analytical and math skills with proven ability to demonstrate data interpretation capabilities as it relates to real-time marketing
Proactive communicator with internal stakeholders (Strategy, Accounting, Project Management, and Creative departments)
Understanding how ad campaigns (especially social) produce positive ROIs
Exceptional written and verbal communication skills with the ability to write professionally for varied audiences and in different voices
Comfortable presenting in front of clients and colleagues
Ability to succeed in a fast-paced, ever-changing environment and meet absolute deadlines while exceeding client and team expectations

Requirements for all Sparkloft Media positions

Care more: exceptional customer service skills
Curiosity: a high level of interest in constantly learning new things
Problem Solving: ability to identify and understand problems and willingness to solve them
Spark Joy: a high level of awareness for the needs of colleagues, clients, and the Sparkloft Media business
A global perspective and understanding of different cultures (ideally obtained through lots of travel)
The absolute willingness to occasionally work nights, weekends, or holidays, as productions can occur at these times

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One of the great things about social media is its accessibility, and therefore social media has the most diverse audience of any marketing platform. Our clients rely on us to produce content for these audiences and more specifically for BIPOC and LGBTQ audiences.
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We strive to create an engaging and stimulating work environment, balanced with the flexibility you need to thrive both professionally and personally. We're proud to offer a robust benefits package and abundant opportunities for your career growth. In regards to compensation this position usually has a starting salary between $75,000 and $85,000 (depending on qualifications and experience). However, we believe in a tailored approach – your expectations matter to us. So, let's open up the conversation: What are your salary expectations for this role?*

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